Privacy Policy

Last updated: 6 October 2026

This Privacy Policy explains how “CodeMe” PLTD (SLLC) (“CodeMe”, “we”, “us” or “our”) collects, uses and protects your personal data when you visit our website, create an account, place an order, subscribe to our marketing communications or otherwise interact with us.

1. Who we are

The data controller responsible for your personal data is:

“CodeMe” PLTD (SLLC)
UIC: 208874411
Registered office: 1 Bratya Miladinovi St., 2700 Blagoevgrad, Bulgaria
Email: zdravo@codemeshop.com

2. Personal data we collect

Depending on how you use our website, we may collect:

• your name and surname;
• email address and telephone number;
• billing and shipping address;
• order and purchase information;
• account and login information if you create a customer account;
• payment and transaction information;
• communications you send to us;
• newsletter and marketing preferences;
• IP address, browser, device and technical information;
• information about how you use our website, subject to your cookie preferences.

Payment card details are processed by the payment service providers available at checkout. We do not need to store your full payment card details ourselves.

3. How we use your personal data

We process your personal data for the following purposes:

To process and deliver your orders
We use your contact, delivery, billing and order information to process purchases, arrange delivery, handle returns and provide customer support.

To manage your customer account
If you create an account, we use your information to provide and maintain that account and make it easier for you to manage your orders.

To process payments
Your information may be shared with payment providers where necessary to complete a transaction.

To communicate with you
We may contact you regarding your order, delivery, return, refund, customer service request or other transaction-related matter.

To send marketing communications
If you subscribe to our newsletter or otherwise give us permission, we may send you news, product updates, special offers and other CodeMe marketing communications.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at zdravo@codemeshop.com.

To analyse and improve our website
With your consent where required, we may use analytics technologies to understand how visitors use our website and improve our products, content and shopping experience.

To advertise our products
With your consent where required, we may use advertising technologies such as Meta and Google tools to measure advertising performance and show relevant advertisements.

To protect our business and customers
We may process certain information to prevent fraud, misuse, security incidents and other unlawful activity.

To comply with legal obligations
We process and retain information where required by tax, accounting, consumer protection or other applicable laws.

4. Legal bases for processing

Under the GDPR, we rely on different legal bases depending on the purpose of processing:

• performance of a contract when processing information necessary to complete your purchase, deliver products, manage your account or handle a return;
• legal obligations where we must keep or process information under applicable law;
• your consent for optional marketing communications, analytics cookies and advertising technologies where consent is required;
• our legitimate interests where necessary to operate and protect our business, provide customer support, prevent fraud and improve our services, provided those interests do not override your rights and freedoms.

EU privacy rules require businesses to explain the purposes, categories of data, legal bases and retention of personal data in their privacy information.

5. Cookies, analytics and advertising

Our website may use cookies and similar technologies.

Some cookies are necessary for the website and checkout to function. Other cookies, including analytics and advertising cookies, are used only in accordance with your consent preferences where required by law.

We may use services including:

• Google Analytics and Google Ads
• Meta Pixel and Meta advertising tools
• Shopify analytics and related website functionality

You can manage optional cookies through the cookie settings available on our website.

6. Shopify

Our online store is hosted by Shopify.

Shopify processes certain customer personal data to provide the ecommerce platform, checkout, security and related services used by our store. Shopify states that, for services where it processes merchant customer data on the merchant’s behalf, the merchant acts as controller and Shopify acts as processor, subject to its Data Processing Addendum.

7. Email marketing

We use Omnisend to manage our newsletter and email marketing.

If you subscribe, information such as your email address, marketing preferences and interactions with our emails may be processed through Omnisend for the purpose of sending and managing marketing communications.

You can unsubscribe from marketing emails at any time.

8. Delivery and fulfilment

We use external logistics and delivery providers, including GLS, to fulfil and deliver orders.

We share only the information reasonably necessary for delivery and fulfilment, such as your name, delivery address, telephone number, email address and relevant order information.

9. Who we share personal data with

Where necessary, we may share personal data with service providers that help us operate our business, including:

• Shopify;
• payment service providers;
• Omnisend;
• GLS and other fulfilment or delivery providers;
• Meta;
• Google;
• IT, hosting, security and technical service providers;
• accountants, legal advisers or public authorities where required by law.

We do not sell your personal data to advertisers.

10. International data transfers

Some of our service providers may process personal data outside the European Economic Area.

Where personal data is transferred internationally, we require appropriate safeguards where required by applicable data protection law, such as adequacy decisions or approved contractual safeguards.

11. How long we keep your data

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

In particular:

• order and transaction information may be retained for the period required by tax, accounting and other applicable laws;
• customer account information is generally kept while your account remains active and for an appropriate period afterwards;
• customer support correspondence may be retained where necessary to handle requests, disputes or legal obligations;
• marketing information is retained until you unsubscribe, withdraw consent or we determine that it is no longer necessary;
• cookie and analytics information is retained according to the relevant service and cookie settings.

12. Your rights

If the GDPR applies to you, you may have the right to:

• access your personal data;
• correct inaccurate or incomplete information;
• request deletion of your personal data;
• request restriction of processing;
• receive certain data in a portable format;
• object to certain processing;
• withdraw your consent at any time where processing is based on consent;
• object to direct marketing at any time;
• lodge a complaint with a data protection authority.

These are core GDPR data-subject rights recognised across the EU.

To exercise your rights, contact us at:

zdravo@codemeshop.com

We may need to verify your identity before completing certain requests.

You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection or, where applicable, the supervisory authority in your EU country.

13. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when our services, technology, legal requirements or service providers change.

The latest version will always be published on this website with the updated date.

15. Contact us

For privacy questions or requests, contact:

“CodeMe” PLTD (SLLC)
UIC: 208874411
1 Bratya Miladinovi St.
2700 Blagoevgrad
Bulgaria

Email: zdravo@codemeshop.com